PRIVACY POLICY

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect e-mail address or contact details provided on our contact us page. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, telephone number and communications);

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, telephone number and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to respond to a request you have made through our website for us to contact you. For these purposes we may contact you via email, telephone, and text messages.

How do you use cookies and other tracking tools?

Please see the table below for cookies that may be used when accessing our site.

Cookie name - Life span - Purpose

svSession - Persistent - Identifies unique visitors and tracks a visitor’s sessions on a site

hs - Session - Security

XSRF-TOKEN - Session - Security

smSession - Persistent (Two weeks) - Identifies logged in site members

TSxxxxxxxx (where x is replaced with a random series of numbers and letters) - Session - Security

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - Session - Security

RequestID - Session - Tracks visitor behaviour and measures site performance

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@excel-solutions.co.uk.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@excel-solutions.co.uk.